![]() These provide some insight into availability but traditionally require manual user management and offer little control over what information is actually published. Many presence engines have only a few presence states, such as Available or Away. For instance, a user whose presence is currently Busy most likely isn’t going to be receptive to a phone conversation, but might be willing to communicate through IM for a short period. However, the appropriate time and modality of communication are driven by the presence information. These conversations are not necessarily IM-based they can be in the form of an IM, a phone call, or a video conference. With a quick glance, users can see a contact’s presence and make a determination about when it’s appropriate to initiate a conversation. Without presence information, users tend to fall back on other communication methods such as sending email messages that say, “Are you free?” or, “Do you have time to talk now?” With presence information at their disposal, users have no need to send these types of messages. A user has complete control over his presence state, which means he can choose when to appear available or unavailable to peers. It is what enables others to determine an appropriate time to contact a user and which communication modality makes the most sense at that time. This presence is published to colleagues and peers. ![]() In its simplest form, presence is defined as the combination of a person’s availability and willingness to communicate at any given time. ![]() Presence is the core feature of Lync Server and drives or enhances almost every other feature. Because this chapter provides a complete overview covering topics both new and unchanged, if you’re a Lync veteran you might find a bit of this redundant, but we also want to welcome our new Lync administrators to the fold! Presence This flexibility is exactly what makes the product so compelling and beneficial to organizations. ![]() It seamlessly integrates with other Microsoft products including Office, SharePoint, and Exchange. Its features can be deployed together or in pieces, as determined by business requirements. This chapter is a high-level overview of what Lync Server 2013 provides to an organization. Lync Server is the leading real-time collaboration platform available in the market today. However, Lync Server has transformed into a complete Unified Communications (UC) solution for business that encompasses presence, IM, web conferencing, audio/video (A/V) conferencing, and complete Voice over IP (VoIP) services. From many people’s perspective, it was simply considered Microsoft’s instant messaging (IM) product since its inception. Lync for Mac is the ideal productivity and collaboration tool for businesses using Mac everywhere.Lync Server is a difficult product to summarize in a single phrase, but it can be considered a secure, flexible, and extensible collaboration platform. When there’s an incoming call, it will ring on your Mac as well as your phone. With Lync for Mac, you can use your Mac as a softphone, forwarding calls to various devices and numbers. Instead of making a phone call using a cell phone or telephone, you can use Lync for Mac to place calls and access various features during calls that streamline workflow for everyone. And, as meeting organizer, you can monitor the meeting and see if your participants are having problems with their audio or sharing information. It’s also possible to accept or reject an invitation directly from the meeting alert. To make things even simpler, Lync for Mac 2011 allows you to share your desktop, so others can see your desktop or presentation helping to facilitate meetings and improve collaboration among colleagues. You can invite multiple contacts from your contact list to join a conversation or you can initiate an online meeting, inviting participants and uploading presentations and other visual materials quickly and easily. Lync for Mac 2011 also allows you to make audio and video calls from your computer. You can also chat online and invite others to participate in your conversation. The instant messaging and presence features enable you to see who’s available from your contact list and their current status, such as whether they are available, on the phone or away from their desk, so you can determine the best way to communicate with them. It works with both Lync Server 2010 and Lync Online, helping Mac users: The latest Lync for Mac was released in 2011 and called Lync for Mac 2011. It is included in every purchase of Microsoft Office for Mac Standard 2011. Microsoft Lync for Mac gives you integrated instant messaging, presence, conferencing and voice capabilities with just a few clicks. ![]()
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